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Name: bdogg_mcgee

From: Big D, Texas, United States

About me: The observations and musings of a transplanted Houstonian, married to the love of my life and living on the plains of North Texas.

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6.16.2006,6/16/2006 09:43:00 AM
They Even try to Getcha When You're Dead.....
From a forward I got this morning. This rings true, because since my crazy grandmother died, bill collectors keep calling my parents and they just don't understand that the woman's dead....


A lady died this past January, & Citibank billed her for February & March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00. A family member placed a call to Citibank here's the exchange:

Family Member: "I am calling to tell you she died in January."

Citibank: "The account was never closed &the late fees & charges still apply."

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is 2 months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds division or report her to the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?"

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you - the part about her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor."

Supervisor gets on the phone:

Family Member: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed & late fees & charges still apply." (This must be a phrase taught by the bank!)

Family Member: "You mean you want to collect from her estate?"

Citibank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew."

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (fax number is given)

After they get the fax:

Citibank: "Our system just isn't setup for death. I don't know what more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care."

Citibank: "Well, the late fees & charges do still apply."

Family Member: "Would you like her new billing address?"

Citibank: "That might help."

Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet?
posted by bdogg_mcgee
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